A new way for businesses to get the Apple products they love

Business Pay Monthly - Pay over time with a plan to stay current

Useful information

Below youʼll find key information to help you understand Business Pay Monthly. If you have any further questions, please contact us using the details provided.

FAQs

We have put together answers to some of the most common questions about our finance solutions.

Access the FAQs

Customer Factsheet

Clear overview of our solution, helping businesses acquire Apple products while preserving working capital.

Access the factsheet

Customer Portal

The go-to place for managing your account and to chat with our Customer Services Team.

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Our friendly Customer Services Team can be contacted Monday to Saturday 8am to 8pm (excluding bank holidays), or 10am to 6pm on Sundays.

If you are an existing customer, you can also access the Customer Portal, your go-to place for managing your account and to chat with our Customer Services Team.

Any personal information submitted to Propel will only be used for the purpose of servicing your enquiry. If you would like further details of how we process your data, please read our Privacy Policy and Fair Processing Notice.

Phone

0161 518 2567

[email protected]

Customer Services Team - Apple Partnership

Propel Finance, 196 Deansgate, Manchester, M3 3WF

In Collaboration with
Apple Financial Services

Propel collaborates with Apple Financial Services to offer Business Pay Monthly, an easy-to-use point-of-sale digital finance option designed to help businesses spread the cost of Apple products from authorised Apple resellers.

Approved Apple Partners

Cost-Efficiency

Preserve cashflow with fixed monthly payments and no upfront costs.

Spread the VAT across the term

No early settlement penalties

Maximise value with Apple Lifecycle

Management

Accessibility

Empower your workforce with the latest Apple products on flexible terms.

Return, upgrade or own at end of term

Available in-store, online or by phone

Boost productivity with easy access

Sustainability

Returned devices are repurposed, reducing waste and supporting a circular economy.

Extend product life

Reduce environmental impact

Do your bit for the planet

How it Works: Device Lifecycle Management

STEP 1

Choose your Apple products

Select the devices you need and the finance term length (1-4 years).*

STEP 2

Apply

Complete a quick digital application, with a fast track decision process delivering results in minutes.**

STEP 3

Access & pay monthly

Start using the latest Apple tech with predictable monthly payments.

STEP 4

End-of-term flexibility

Upgrade, purchase, continue to lease or return. Returned devices are repurposed for another user - supporting sustainability.

* Available from Approved Apple Resellers listed above.
** For baskets above £50,000, application and decision may take longer.

ABOUT PROPEL

Backed by 30 years of equipment finance expertise, Propel is the fastest-growing asset finance lender in the UK (AF50 Rankings), achieving 344% growth since 2021.

With access to £1.5bn in funding lines from major institutions such as Barclays, Bank of America, Citibank and the British Business Bank, Propel combines financial strength with cutting edge technology, maintaining an outstanding customer satisfaction score of 9.7/10.

About us

Apple

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Amazon

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Questions? Answers.

1. What is Business Pay Monthly and how does it work?

Business Pay Monthly gives you access to a lease finance product from Propel, which allows you to spread the cost of your device over 1-4 years. This is powered through Propel’s innovative technology, providing you with a quick and simple application journey. Propel have collaborated with Apple to bring you a compelling finance proposition & access to key lifecycle management solutions for your Apple devices.

2. Who is eligible for Business Pay Monthly?

UK businesses that have a legal status as a Limited, PLCs, or LLP company. To qualify, your business must:

Be registered in the UK
Have a UK bank account or building society account with Direct Debit facility
Have a registered Director (registered at Companies House) who can sign the agreement and provide valid ID (passport, driving licence, or EU ID)

3. How much can a customer finance via Business Pay Monthly?

From as little as £300 with no upper limit. The amount you can borrow depends on the equipment you want to finance and your business situation. If the equipment qualifies for Business Pay Monthly, it will show as a payment option at the merchants’ checkout.

4. How long does the application process take?

Most decisions are made within minutes. If Propel needs more information, we will get in touch and let you know the next steps.

5. Will I own the equipment?

Not during the term of the finance agreement. During this time, the equipment is owned by Propel and leased to you by Propel. Propel is the finance ‘lender’. At the end of the lease term, you can:

Buy the equipment at a fair market value price (determined by Propel); or
Return the equipment in line with the return conditions, detailed in your finance agreement; or
Continue to lease the equipment from Propel at the same monthly cost.

6. Can I keep the equipment and settle my finance early?

You do not have an automatic right to settle your finance agreement early, but we are happy to chat if your plans change and you want to explore this option. If we agree, you will need to pay the remaining balance on your finance agreement.

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For early settlement requests, please contact the Propel Support Team on 0161 518 2567, email [email protected] or submit a request via the Customer Portal. Once we receive your request, we’ll follow up with next steps.

7. How do I manage my finance agreement?

For any queries about your finance agreement, please contact the Propel Support Team on 0161 518 2567, email [email protected] or use the Customer Portal.

8. Am I responsible for insuring and maintaining the equipment?

Yes, it is your responsibility to keep the equipment insured and in good condition. You may need to replace lost or stolen equipment. You may have chosen to take this cover through AppleCare+.

If you return equipment during or at the end of the lease, it should be in decent working order. If it is damaged or not working, there might be a charge – we will always let you know in writing if that happens. For full details, check your finance agreement.

9. What if my application isn’t approved?

Sometimes we’re unable to approve an application. This might happen if the application doesn’t meet our lending and eligibility requirements, for example, if we determine the payment wouldn’t fit comfortably within your budget, or if your credit profile doesn’t align with our criteria.

Sadly, we are not able to supply you with a reason for a decline, but don’t worry – you can still complete your purchase using another payment method on the merchant’s website.

10. Who do I contact if I have more questions about Business Pay Monthly?

For more information or assistance with Business Pay Monthly, please contact the Propel Support Team on 0161 518 2567 or email [email protected]. If you are an existing customer, you can also contact the team via the Customer Portal.

11. Can I have a different payment option (e.g term, payment frequency) to the ones presented to me on screen?

No, unfortunately the only available payment options are those offered to you during the application process.

12. I am not a Director, but I am an authorised signatory for the company. Can I sign the agreement?

Only a registered Director can sign the finance agreement. You can pause the application while you contact them and arrange for them to sign. Once they have signed, you’ll get an email with a link to resume the application when you are ready.

13. Who is the ‘Applicant’? Is that the Director or someone else within our company?

The Applicant is the person placing the order online and applying for finance via Propel. A registered Director will still need to sign the finance agreement. The Applicant and Director can be different people.

14. I don’t have the company’s bank details to hand. Can the Director enter them when they sign the agreement?

No, your company bank details are needed as part of the application process. If you do not have the company bank details, you can pause the application process and resume later via the email link.

15. What happens if I need to pause my application?

You can pause your application by pressing the ‘Pause’ button. You’ll get an email confirming that your application has been paused and providing a link to resume the application later. The email will also let you know how long the application will remain active. If you do not resume the application in time, the information already provided will be deleted and you’ll need to reapply on the merchant’s website.

16. As the Applicant, how will I know that the Director has signed the finance agreement?

You will receive an email confirming the finance agreement has been signed with details of next steps.

17. I want to return equipment. What should I do?

Please contact the merchant first to confirm they’ll accept the return in line with their returns policy. If the merchant accepts the return and you have no additional equipment under the finance agreement, they will tell Propel and your finance agreement will be cancelled.

If you have remaining equipment, this will trigger a new finance agreement. Make sure the new agreement is signed so Propel can adjust your payments correctly. The new finance agreement will need to be signed by the same signing Director.

18. I haven’t received the finance agreement to sign.

Check your email junk or spam folder first. If it’s not there, please contact the Propel Support Team on 0161 518 2567 or email [email protected]. If your email address was entered incorrectly, the application will need to be restarted.

19. I’m struggling to afford my monthly payments. What can I do?

Please get in touch with the Propel Support Team on 0161 518 2567 as soon as possible. We can discuss options to help you. For further information, click here.

20. I have questions relating to AppleCare+

Please contact Apple directly for help with AppleCare+. They will be happy to help.

21. What if I have a problem with the equipment financed under this agreement?

Please contact the merchant you bought it from. They’ll handle any equipment issues. If you need to speak to someone about your finance agreement, please get in touch with Propel.

22. How can I change my details?

Contact the Propel Support Team on 0161 518 2567, email [email protected] or submit a request via the Customer Portal. Once we receive your request, we’ll follow up with next steps.

23. What is the Customer Portal?

In the Customer Portal, you can view your finance agreement(s), check on the status of your applications, request changes to your customer account, and chat with our Customer Service Team. It’s your go-to place for managing your account.

24. What is “Available Finance” and how does it work?

Available Finance is an estimate of how much finance your business may be eligible to access through Business Pay Monthly to acquire Apple devices.

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Propel will regularly review your business’s profile to assess whether additional finance can be made available. If your Available Finance amount changes, you’ll be notified through the Customer Portal. Each time you apply for finance, Propel will review your application to confirm eligibility.

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If you have further questions with regards to Available Finance, please contact our Customer Support Team on 0161 518 2567, or email [email protected].

25. What type of finance is it and how does it work?

This finance option is a residual value (RV) lease. You make regular payments to use the equipment for a set time, and those payments are based on what the equipment is expected to be worth at the end of the lease. This usually means lower payments compared to buying the equipment outright. You will not automatically own the equipment at the end of the finance term.

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How this works:

If you are interested in financing your Apple equipment instead of buying it upfront, the Apple reseller will refer you to us (the Apple reseller acts as the ‘credit broker’)
We (Propel) buy the equipment from the Apple reseller and lease it to you (we act as the ‘lender’)
You lease the equipment from us (Propel) for the agreed term, as set out in your Lease Schedule
You make monthly payments to use the equipment, but you don’t pay the full purchase price of the Apple equipment
The Apple equipment still has value at the end of the lease - this is called the ‘residual value’
Your monthly payments are based on the difference between the purchase price and the residual value, which lowers the cost of using the Apple equipment during the lease

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Example: If the Apple equipment costs £1,000 and is expected to be worth £200 at the end, you only pay for the £800 difference (plus interest) over the lease term.